At Brands Collective, we offer free shipping on all orders. We ship to most countries around the world, with a few exceptions listed below.
Please note: Standard delivery takes 12–14 business days for most countries (UK: 1–2 working days). Delivery times can vary depending on customs, couriers, weather, and other factors outside our control.
Free Standard Shipping
We offer free standard shipping on all orders.
Estimated Delivery Times
| Country / Region | Estimated Delivery Time |
|---|---|
| United Kingdom | 1–2 working days |
| United States | 12–14 business days |
| Europe | 12–14 business days |
| Australia | 12–14 business days |
| Canada | 12–14 business days |
| Rest of the world | 12–14 business days |
These are estimated delivery times. Your order may arrive sooner or may take longer in some cases.
Do You Ship Worldwide?
Yes, we ship to most countries around the world. However, we currently do not ship to the following countries:
Burundi, Central African Republic, South Sudan, Somalia, Yemen, Mozambique, Malawi, Niger, Liberia, Democratic Republic of the Congo.
If your country is not listed above, you can place your order and we will process it normally.
How Long Does Delivery Take?
Delivery time depends on your location. For most countries outside the UK, standard shipping usually takes around 12–14 business days. For the UK, standard delivery is usually 1–2 working days.
Please remember that delivery estimates do not always guarantee an exact delivery date. Delays can happen because of customs, local courier delays, weather, public holidays, or other events outside our control.
When Will My Order Be Shipped?
After your order is placed, we prepare it for shipment. Once your order has shipped, you will receive tracking information so you can follow your package.
Please make sure your shipping address, phone number, and email address are correct when placing your order.
Do You Provide Tracking Information?
Yes. When your order ships, we provide tracking information when available for the selected shipping service. You can use the tracking number to check the progress of your package.
Sometimes a tracking number may not show new information immediately — it can take time for the courier to scan and update the package in their system.
My Tracking Number Is Not Updating
Do not worry if your tracking information doesn’t update right away—some courier systems take time to scan and update a package after shipment. If your tracking hasn’t changed for several days, contact us and we’ll check the shipment for you.
Will My Order Arrive in One Package?
Not always. Depending on your order, products may ship in one or more packages and may arrive at different times, depending on the item, warehouse, package size, weight, or shipping service.
Customs, VAT, and Import Taxes
Most orders do not require additional VAT or import tax from us. However, customs rules differ by country. If your country charges customs duty, VAT, import tax, or any other local fee, the customer is responsible for paying that charge. Brands Collective does not control another country’s customs rules or fees. We recommend checking your local customs rules before ordering if you’re unsure about possible charges.
What Happens If My Package Is Lost?
If your package appears lost, contact us. We’ll check the tracking information and, where needed, verify the shipment with the courier. Depending on the situation, we may offer a replacement, reshipment, or refund. Additional shipping charges may apply for a replacement or reshipment in some cases.
What If My Package Is Returned Because I Was Not Available?
If the courier can’t deliver your package because you weren’t available, they may attempt delivery again or leave collection instructions. If the package is returned to us undelivered, a reshipping fee may apply if you’d like us to resend it.
What If I Entered the Wrong Address?
Please check your address carefully before ordering. If you notice an error, contact us as soon as possible — once an order has shipped, we may not be able to change the delivery address. A reshipping fee may apply if a package is returned due to an incorrect or incomplete address.
Can Customs Delay My Order?
Yes. Customs checks are controlled by local authorities and are outside our control. If your package is held by customs, delivery may take longer than the normal estimate.
Important Delivery Information
- Delivery times are estimates, not guaranteed dates.
- UK delivery is normally 1–2 working days.
- Standard delivery to most other countries is normally 12–14 business days.
- Shipping is free.
- Customs or import charges, if required by your country, are the customer’s responsibility.
- Orders may arrive in more than one package.
- Incorrect or incomplete addresses can cause delivery problems.
- Reshipping fees may apply when an order is returned due to an incorrect address or failed delivery.
- Delivery can take longer due to customs, weather, holidays, courier delays, or other events outside our control.
Need Help With Your Order?
If you have a question about your delivery, tracking number, or shipping status, please contact us—we’re happy to help you check your order and provide the latest available shipping information.