At Brands Collective, we respect your privacy and take reasonable steps to protect your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
What Information Do We Collect?
When you place an order or contact us, we may collect information you provide, such as:
- Your name
- Email address
- Phone number
- Shipping address
- Information you provide when contacting customer support
We only collect information that is needed to process your order, deliver your items, and provide customer support.
Payment Information
We do not collect or store your full card details on our website.
This includes your full card number, CVV, card password, or online banking login details.
Payments may be made through PayPal or bank transfer. When using PayPal, your payment details are handled by PayPal rather than stored by Brands Collective.
For bank transfers, we may receive basic payment or transaction information needed to confirm your payment and match it to your order. We do not ask for or store your online banking password or other sensitive banking credentials.
How Do We Use Your Information?
We use your personal information only when needed to:
- Process and manage your orders.
- Arrange delivery and shipping.
- Contact you about your order.
- Provide customer support.
- Respond to your questions.
- Improve our website and services.
- Meet legal or business requirements.
We do not sell your personal information.
Do We Share Your Information?
We do not sell your personal information to other companies.
We may share limited information when it is necessary to complete your order or provide our services. For example, your name, phone number, and shipping address may be provided to a courier or delivery service so your order can be delivered.
We may also disclose information when required by law or to protect our website, customers, or business.
Cookies
Our website may use basic cookies and similar technologies that help the website work properly and remember certain settings. These cookies may help with things such as website functionality, shopping cart features, and improving your browsing experience.
You can control or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.
How Long Do We Keep Your Information?
We keep your personal information only for as long as reasonably necessary to:
- Complete and manage your orders.
- Provide customer support.
- Handle refunds or other order issues.
- Meet legal, accounting, or business requirements.
When information is no longer needed, it may be deleted or securely disposed of where appropriate.
Your Rights
Depending on where you live, you may have rights regarding your personal information.
You may contact us to:
- Ask what personal information we hold about you.
- Request a correction of incorrect information.
- Ask us to delete information where legally possible.
- Ask questions about how your information is used.
We may need to verify your identity before handling certain requests.
Third-Party Websites
Our website may contain links to other websites or payment services. We are not responsible for the privacy practices of websites that we do not operate. We recommend checking the privacy policy of any third-party website before providing personal information.
Keeping Your Information Safe
We take reasonable steps to protect the personal information we hold from unauthorised access, misuse, loss, or disclosure. However, no website or method of sending information over the internet can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal requirements. Any changes will be posted on this page. We recommend checking this page occasionally for the latest version.
Contact Us
If you have any questions about this Privacy Policy or want to ask about the personal information we hold about you, please contact us using the contact information provided on our website.
We will review your request and respond as appropriate.