Order Cancellation
All orders can be cancelled until they are processed. If your order has been paid and you need to make a change or cancel it, please contact us within 12 hours of placing your order. Once the packaging or shipping process has started, the order can no longer be cancelled.
Refunds
If you do not receive your order within the estimated delivery time, please contact us first so we can check your order and shipment status. If we are unable to provide a satisfactory explanation or update regarding your delivery, you may then request a refund or reshipment.
Please note: estimated delivery times do not include weekends, public holidays, bank holidays, or other events (such as courier disruptions or seasonal peak periods) that are outside our control. These may add extra time to delivery beyond the original estimate.
If you receive the wrong item, you may also request a refund or reshipment.
You are eligible for a refund if:
The item you ordered does not arrive within the estimated delivery time (excluding holidays and events as noted above).
The item you received is significantly different from the description on the product page.
The item you received has a serious manufacturing defect.
You received the wrong item.
Minor issues such as a small loose seam, tiny shape difference, or minor colour difference are not considered valid reasons for a refund.
You are not eligible for a refund if:
Your order did not arrive because of something within your control, such as providing the wrong or incomplete shipping address.
You did not collect the package within the required time.
The package is held, delayed, or not cleared by customs.
The delivery is delayed because of a natural disaster, extreme weather, public/bank holidays, or another event outside our control.
The item matches the product description but has a minor loose seam or other minor difference.
The colour of the product is slightly darker or lighter than the product photos.
The issue is caused by circumstances outside our control.
You can submit a refund request within a reasonable period after your estimated delivery time has passed — typically 12–20 days, depending on the shipping delays involved. If you’re unsure whether your order qualifies, please contact us and we’ll check your order for you.
When requesting a refund, please provide your order details and explain the problem clearly. We may also ask for photos or other information to review your claim.
If your refund request is approved, please contact us and our support team will confirm the available refund option and next steps.
Refund Options
- Full Refund – A full refund may be available when your order does not arrive within the estimated delivery period, or when a full refund is approved after reviewing your case.
- Reshipment – A replacement may be offered when you receive the wrong item or when your order qualifies for a replacement.
- Partial Refund – In some cases, you may choose to keep the item and receive a partial refund instead of returning it.
No Returns & Exchanges
We generally do not accept returns or exchanges. International return shipping can be expensive, and returned packages may also face delays or customs issues. If a return is approved by our team, the buyer is responsible for the return shipping cost.
The returned item must be in its original condition and must be sent with a tracking number. We are not responsible for returned packages that are lost, damaged, or seized by customs during return shipping. For this reason, we recommend checking the product details, measurements, and size information carefully before placing your order.
Important Information
All refund, return, and reshipment requests are reviewed based on the individual situation. We may ask for photos, videos, tracking information, or other details before approving a claim. Please contact us as soon as possible if there is a problem with your order so we can review it and help you with the next steps.
For more information about delivery, please see our Shipping & Delivery Policy.